Welcome and thank you for selecting the East Carolina University School of Dental Medicine as your dental provider. We are committed to providing you and your family with the best possible service and appreciate the trust you have placed in our team of professionals. Before we perform any service, an explanation of the recommended treatment, treatment options, and a reasonable estimate of treatment fees will be presented to you for your approval. We ask that you carefully review and sign our Financial Policy Agreement before beginning treatment and encourage you to communicate with us regarding any problems that may affect your ability to afford care.
Payment is expected at the time service is rendered unless other financial arrangements have been made in advance with a Clinic Administrator. This includes any insurance, Medicaid, or other third-party deductible or co-payment. We accept cash, personal checks, money order, and most major credit cards.
The ECU School of Dental Medicine accepts most dental insurance plans. As a courtesy, we will file your dental insurance claim form assuming you have assigned benefits to the ECU School of Dental Medicine. Please contact your insurance company or consult your certificate of coverage for details pertaining to deductibles, co-payments, annual maximum, covered/non-covered services, plan restrictions, and your insurance plan participating or non-participating relationship with the ECU School of Dental Medicine.
You are asked to bring a copy of your insurance card or verification of coverage to each appointment.
Your insurance policy is a contract between your employer and the insurance company and as such we are not a party to that contract. Our relationship is with you, the patient, and not the insurance company and thus you or your account guarantor is ultimately financially responsible for all services rendered including services that are not covered by your policy. If your insurance company does not pay in full within 60 days from the date of submission for any service, we will require you to pay the balance due.
Returned checks will result in a NSF fee of $35.00 charged to your account. Services cannot resume until the returned check balance and the NSF fee have been paid in full. Balances that are not current (> 30 days past due) will result in a loss of comprehensive care appointment privileges. Emergency services will be available on a fee for service basis. Balances that are delinquent > 90 days will result in the account being transferred to a third-party collection agency and may incur additional fees and/or finance charges.